Refund policy
Aurea Eclipse — Return & Refund Policy
Our Commitment to You At Aurea Eclipse, every piece is crafted to make you feel extraordinary. If your purchase isn't quite right, we're here to help.
Ready-to-Wear Returns We want you to love your jewelry. Standard, non-customized pieces can be returned or exchanged within 5 days of delivery. Items must be completely unworn, unaltered, and in their original packaging with all security tags attached. Customers are responsible for return shipping costs.
Custom & Personalized Items Because custom-made, engraved, or customized pieces are crafted uniquely for you, all custom sales are strictly final. These items are not eligible for returns, exchanges, refunds, or cancellations once production has commenced. If your custom item arrives defective or damaged, please contact us within 48 hours of delivery at aureaeclipseco@gmail.com with photos so we can make it right.
Final Sale Items The following items are final sale and cannot be returned or exchanged:
- Custom or personalized jewelry
- Earrings (for hygiene reasons)
- Sale or discounted items
- Gift cards
Damaged or Defective Items If your ready-to-wear item arrives damaged or defective, please contact us within 48 hours of delivery at aureaeclipseco@gmail.com with photos of the item and packaging. We will make it right.
How to Initiate a Return To begin a return, email aureaeclipseco@gmail.com within your return window. Please include your order number and reason for return. Returns sent without prior authorization will not be accepted.
Refunds Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 5–7 business days.