Shipping policy
Aurea Eclipse — Shipping Policy
Where We Ship We currently ship within the United States only.
Processing Times Please allow the following processing times before your order ships:
- Ready-to-Wear Pieces: 3–5 business days
- Custom & Personalized Pieces: 12–22 business days after payment confirmation, depending on order size and complexity
Processing time does not include transit time. Orders are not processed on weekends or holidays.
Multiple Shipments & Delivery Windows Because our collection includes both ready-to-wear pieces and items fulfilled by our trusted supplier partners, orders containing multiple items may ship separately and arrive in different packages. Each shipment will include its own tracking number sent to your email.
Estimated delivery windows by item type:
- Ready-to-wear pieces: Ships within 3–5 business days
- Supplier-fulfilled pieces: Ships within 12–22 business days depending on the item
If your order includes both types, you may receive separate packages at different times — this is completely normal and not an indication that anything is missing.
Shipping Confirmation Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update.
Delivery Times Delivery times vary based on your location and the shipping method selected at checkout. Aurea Eclipse is not responsible for delays caused by carriers or circumstances outside our control.
Lost or Stolen Packages Aurea Eclipse is not responsible for lost or stolen packages once marked as delivered by the carrier. If you experience an issue, please contact your local carrier directly or reach out to us at aureaeclipseco@gmail.com and we will do our best to assist.
Questions? Contact us at aureaeclipseco@gmail.com — we're happy to help.